About Us

Welcome to East & Gray, your trusted plumbing and heating installation partner since 1953. Proudly serving the community of Harpenden and its surrounding areas, we have built our reputation on a foundation of reliability, expertise, and personalized service.

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Who We Are

An Experienced Team of Skilled Professionals

At East & Gray, we understand the importance of keeping your home comfortable and functioning smoothly. With decades of experience under our belt, we specialize in plumbing repairs, boiler repairs, and bathroom installations. Whether it’s a leaky faucet, a malfunctioning boiler, or a complete bathroom remodel, our team of fully employed engineers is here to deliver prompt and professional solutions.

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Commitment to Excellence

Key Foundations

A commitment to cultivating partnerships that stand the test of time, delivering value and support over the long term

Customer Satisfaction

What sets us apart is our commitment to excellence and customer satisfaction. Many of our engineers have been with us for over 20 years, bringing a wealth of knowledge and expertise to every job. Our dedicated office staff is always ready to take your calls and schedule appointments, ensuring a seamless experience from start to finish.

Transparency

At East & Gray, we prioritize transparency and convenience. Unlike other companies, we don't believe in taking payments at your door. Instead, we send you a detailed invoice after the job is completed, giving you peace of mind and the flexibility to pay at your convenience.

Longlasting Relationships

We take pride in our longstanding relationships with our customers, many of whom are part of our majority elderly customer base. Time and time again, they trust us to deliver reliable service whenever they need us. Our state-of-the-art jobbing system allows us to easily access information on previous work we've done for you over the years, ensuring consistency and quality in every interaction.

Exceptional Service

When you choose East & Gray, you're choosing a company that values integrity, professionalism, and community. Let us take care of your plumbing and heating needs, so you can focus on what matters most. Get in touch with us today and experience the East & Gray difference.

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Our Work Process

We Provide The Best Experience From Start To Finish

01. Make A Booking

Book your appointment effortlessly, ensuring a streamlined and convenient service experience with us

02. We Arrive at Your Place

Count on us to be punctual and efficient as we arrive at your location for swift and reliable service

03. Solve Your Problem

Let us expertly tackle and solve your issues, providing effective and lasting solutions

Client Reviews

What Our Clients Think About Us

Explore the thoughts and opinions of those who have experienced our services firsthand, offering a glimpse into our commitment to excellence

"We have used East and Gray for all our plumbing and gas servicing needs for over 30 years. They consistently provide an excellent service and employ knowledgable, conscientious and friendly staff who take the time to explain what they are doing and always consult with you during any project. Recently they have completely refurbished our bathroom to a high standard and installed a replacement central heating boiler with the minimum of fuss. They have that eye for detail and provide great customer service. What more can I add? Oh, yes: a trustworthy company."

A Company Maintaining Quality Service Over The Years Mr S. Topstreet way

"Just to say a huge thank you for your prompt response to replace our split hot water cylinder today. We arrived home this morning and found water streaming down the walls in the lounge. Lee arrived about 10 minutes after our phone call, explained what had happened and that the tank had to be replaced. It has now been fixed and we have a warm house and hot water again.
Many thanks for a professional job well done."

Burst Hot Water Cylinder Pauline & John Taylor – Gorselands, Harpenden

“I am very pleased with the work which has been done to my entire satisfaction, in an efficient and unobtrusive way, and with attention to detail.”

Efficient and Unobtrusive Mrs T, Cross Way, Harpenden

“Thank you for such a professional service and for always getting back to us so promptly”

Very Prompt Work Mrs R, Luton Rd, Harpenden

“Not a nice job to have to do (dig up broken drains and re-lay) but you took your time and the result is such an improvement.”

Fix broken Drains Mrs. K, Harpenden

“I am delighted with my new bathrooms. Your attention to detail is brilliant and the end result is simply stunning. I shall be telling all of my friends about you.”

2 New Bathrooms Mr A, St Albans

“I brought East & Gray in to correct shoddy work done by another plumber. What a breath of fresh air.”

Patient’s Cloakroom Mr H, Harpenden

“Good quality work, friendly and helpful attitude, they respect customers’ property and I wish we had found them years ago.”

General Plumbing Work Mrs. C, Harpenden